Privacy Policy

1. General Commitment to Privacy

We are committed to maintaining the confidentiality and security of your information. We will never sell or rent your personal information to third parties. From time to time, we may update this Privacy Policy, and we encourage you to review it periodically to ensure you are aware of the current version.

2. Information We Collect

We may collect personal information that identifies you or relates to you, including but not limited to:

• Name, address, telephone number, and email address
• Information relating to your passport or visa application (for example, government forms, identification details, and supporting documentation)
• Information about your spouse, dependents, or business when required for travel documentation
• Technical information collected automatically, such as IP addresses, browser type, operating system, referring/exit pages, and clickstream data

You provide most of this information directly when you use our services. We may also receive information through digital technologies during your interactions with our website and services.

3. How We Use Your Information

We use your personal information to:

• Provide the services you request
• Process and submit your applications
• Communicate with you regarding your orders, status updates, and support inquiries
• Enhance and improve our services
• Comply with legal obligations

We may also use your information, as permitted by law, to offer relevant services, products, or updates.

4. Sharing of Information

We will share your personal information only as described in this Privacy Policy. Specifically:

• We may share information with government agencies or consulates when required to process your travel documents.
• We may share information with trusted service providers who help us deliver services (e.g., couriers, IT providers, payment processors). These providers are authorized to use your information only as necessary to provide services on our behalf.
• We may disclose information if required by law, legal process, or to protect our legal rights.
• We do not sell or rent your personal information to third parties.

5. Cookies and Web Technologies

We use cookies and similar technologies to:

• Analyze website traffic and usage patterns
• Improve site functionality and user experience
• Track user interactions for service improvement

You may control cookies through your browser settings. Disabling cookies may limit certain features of our website.

6. "Do Not Track" Signals

While our systems do not currently respond to "Do Not Track" browser settings, we treat all user data in accordance with this Privacy Policy.

7. Information Security

We use administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or storage system can be guaranteed to be 100% secure.

8. Phishing Warning

We do not and will not request sensitive personal information through email or unsolicited communication. Be cautious of phishing attempts, and contact us immediately if you suspect fraudulent communication.

9. Data Retention

We retain your information for as long as necessary to provide services, maintain your account, comply with legal obligations, or improve our services.

10. Third-Party Services and Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

11. Accessing, Updating, or Deleting Your Information

Upon verified request, you may access, update, or request deletion of your personal information. Some information may not be removed if it is necessary for legal, regulatory, or operational purposes.

12. SMS/Texting Privacy Policy

By opting into our SMS services, you consent to receive text messages related to your orders, services, and support. Message and data rates may apply. You may opt out at any time by replying "STOP." For help, reply "HELP" or contact us at [email protected].

We will not share, sell, or disclose SMS opt-in data or consent to third parties, except as required by law.

13. Opting Out of Communications

You may choose to limit our use of your information for marketing purposes. To opt out of promotional communications, email us at [email protected]. However, you may still receive non-promotional messages related to your orders, receipts, or service updates.

14. Changes to this Policy

We may update this Privacy Policy periodically. Changes will be posted on our website before becoming effective. Continued use of our services constitutes acceptance of those changes.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: