Terms and Conditions

1. Limited Agency

The Company serves exclusively as your limited agent for the submission and facilitation of your application. The Company is not responsible for delays, errors, or losses caused by any third party beyond its control, including but not limited to travel agencies, consulates, embassies, government passport offices, issuing authorities, or delivery services.

2. Service Fees and Government Fees

The service fees charged by the Company are separate from and in addition to all government-imposed fees required by the United States Passport Agency, consulates, or any other issuing authority. All government fees must be paid directly to the issuing authority.

3. Scope of Services

The Company does not issue passports, visas, or other travel documents. The Company charges a service fee strictly for the submission, tracking, and retrieval of your application materials in its capacity as your authorized agent.

4. Discretion of Issuing Authorities

Issuing authorities retain sole and exclusive discretion to approve, deny, or delay any application. The Company has no control over such determinations and shall not be held liable for any delay, denial, or refusal to issue travel documentation.

5. Right to Refuse Service

The Company reserves the right to refuse service at its sole discretion if it reasonably believes that information provided is inaccurate, incomplete, fraudulent, or otherwise deficient. Liability for refusal of service shall be limited to a refund of the service fee paid to the Company.

6. No Guarantees or Warranties

The Company, including its owners, agents, affiliates, and employees, makes no warranties, express or implied, regarding the outcome of any application, nor regarding timeliness of services rendered.

7. Limitation of Liability – Third-Party Actions

The Company, including its owners, agents, affiliates, and employees, shall not be held liable for:

• The applicant's failure to satisfy travel or documentation requirements;
• The actions, delays, or inactions of any government agency or issuing authority;
• The acts, omissions, delays, or errors of third-party delivery services.

8. Limitation of Liability – Maximum Amount

The Company's total liability, regardless of form of action or legal theory, shall not exceed the lesser of:

• The service fees paid by you to the Company, or
• Five Hundred U.S. Dollars ($500).

The Company shall not, under any circumstances, be liable for indirect, consequential, punitive, incidental, or special damages, including but not limited to lost profits, missed flights, or replacement travel expenses.

9. No Warranty Beyond Terms

No warranty, express or implied, is provided except as expressly set forth herein.

10. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Colorado. All disputes arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the state and federal courts located in Douglas County, Colorado.

11. SMS Messaging Policy

By opting into the Company's SMS services, you consent to receive text messages at the frequency disclosed at enrollment. Standard carrier messaging rates may apply. You may opt out at any time by replying "STOP." For assistance, reply "HELP" or contact the Company's support team. Consent to SMS communication is not a condition of purchase. Please refer to the Company's Privacy Policy for further details.

12. Refund Policy

Passport Services

Upon purchase, the Company will reserve a processing slot and provide submission instructions. If: (i) you fail to submit required application materials by the business day immediately preceding the reserved processing date; or (ii) you cancel more than twenty-four (24) hours after purchase, you remain liable for the full service fee, with no refund due. Cancelled orders not eligible for refund shall remain valid for six (6) months from the original order date and may be applied to future services.

Travel Visa Services

Upon consultation, the Company will reserve limited processing capacity on your behalf. If: (i) you fail to submit required application materials by the business day immediately preceding the reserved processing date; or (ii) you cancel more than twenty-four (24) hours after purchase, you remain liable for the full service fee, with no refund due. Cancelled orders not eligible for refund shall remain valid for six (6) months from the original order date and may be applied to future services.

Refund Exclusions

Refunds will not be granted for circumstances beyond the Company's control, including but not limited to: travel delays, cancellations, itinerary changes, loss or theft of documents or tickets, or applicant's submission of incomplete or inaccurate information. No refunds shall be issued for services completed in full, including processing and shipping costs.